Having used Mobysoft’s RentSense software since 2017 to support its rent arrears caseload, Together Housing has added Mobysoft’s Intelligent Automation software to help it manage the growing number and complexity of universal credit cases. Jackie Tagg, head of income, Together Housing, said, “Intelligent Automation has helped us to free up staff time for quality conversations…
Reduced debt at Together Housing with MobysoftRead More →
Finance Management
Tackling assets and income with AI
Housing providers’ challenges can be broadly split into two areas – those relating to assets and those relating to income. Let’s consider the income side of things first. Income and arrears management has always been difficult, with the economic pressures felt by tenants contributing to the growing arrears and the increasing number of tenants struggling…
Tackling assets and income with AIRead More →
Social value through payments
With many tenants experiencing financial strain, it’s important that housing providers ensure that the payment provider they use can provide adequate support to the tenant communities they serve. This depends on thinking more deeply about the role of a payment provider. It’s not just how you take payments, it’s also how your customers most often…
Social value through paymentsRead More →
Milton Keynes Council’s arrears fall by £400k
Milton Keynes Council has used the same Mobysoft software and consultancy package to cut its arrears by over £400,000 as well as substantially reduce the number of households in arrears. Leona Evans, housing income manager, Milton Keynes Council, said, “Since April 2022, we’ve 355 fewer households in arrears and we’ve reduced our high-level arrears [cases…
Milton Keynes Council’s arrears fall by £400kRead More →
Oxford City Council’s arrears down by £170k with Mobysoft
Oxford City Council’s arrears have fallen by £170,000 during the past year after its implementation of RentSense and advice from Mobysoft’s income maximisation consultancy. Katie Ball, income manager, Oxford City Council, said, “RentSense now provides an accurate caseload for our income team, and the consultancy from Mobysoft’s housing-income expert really got our officers involved and…
Oxford City Council’s arrears down by £170k with MobysoftRead More →
Dundee City Council cuts arrears by £230k
Dundee City Council used Mobysoft’s RentSense software and its income maximisation consultancy to reduce its arrears by £230,000 between September and December 2022. Karen Donachie, corporate debt manager, Dundee City Council, said, “Our income team has shown great resolve and determination. Despite the roll-out of universal credit to 4,600 tenants, cost-of-living increases, post-pandemic working, the…
Dundee City Council cuts arrears by £230kRead More →