The benefits of digital transformation are increasingly recognised across the housing sector, but how can housing providers ensure tenants aren’t left behind and what steps can be taken to prevent financial exclusion? There’s no doubt that more housing providers are doubling down on their digital transformation strategies. Amid rising costs and increasing demand for services,…
Digital transformation – The role of payments to reduce financial exclusionRead More →
Finance Management
Southwark Council boosts income & cuts arrears with NEC
Inflation may be falling but people are still feeling the pinch. First the pandemic and now the cost of living crisis have put pressure on family finances and led to increased rent arrears. For Southwark Council, London’s biggest landlord, late or non-payments are a big concern, not to mention a worry for our tenants. Thankfully,…
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Lambeth sustains tenancies via intelligent automation
Lambeth Borough Council reported that it has reduced its arrears and staff workloads by using Mobysoft’s RentSense platform and automation solutions alongside Mobysoft’s income-maximisation services. The council’s caseload has fallen by 20 per cent and 22 per cent of workloads are now automated, resulting in a 13 per cent reduction in universal credit-related arrears and…
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Digital lynchpins & successful housing M&As
Embarking on a merger is like an expedition through uncharted territory; however, the digital age has ushered in a new era where IT stands as a lynchpin for success. Let’s explore how IT transforms a merger from a complex puzzle into a seamless operation, impacting everything from transitions to strategic goals. This expedition delves beyond…
Digital lynchpins & successful housing M&AsRead More →
Mobysoft’s automated arrears prevention
Mobysoft has launched its new AI-powered Automated Arrears Prevention (AAP) platform which predicts which tenants will fall into arrears within the next three months and automates contact to help prevent this. AAP uses machine learning underpinned by Mobysoft’s data repository of over two million tenancies to ‘nudge’ tenants to take action to avoid going into…
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Aspire Housing’s faster grants with Charis Shop
Aspire Housing has moved the administration of its grants’ funding to the Charis Shop platform, thereby cutting its costs by 70 per cent and allocating grants to tenants faster. Prior to its adoption of Charis Shop, the housing provider was spending over £10 per BACS transaction for every request for funds it received from one…
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