Taff Housing has been trialling the use of behavioural insights, commonly known as ‘nudge’, in order to improve the performance of its rent collections and reduce arrears, following consultancy advice from Just Housing Group. Behavioural insights, frequently used by the public sector, HMRC, DVLA and energy suppliers, are intended to take advantage of how people…
Just Housing nudges Taff Housing’s arrearsRead More →
Finance Management
Your Housing invests in RentSense
Your Housing Group has invested in Mobysoft’s predictive analytics software RentSense. The decision to implement Rentsense was based on the housing provider’s income team’s increased workload due to welfare reform and the inability of its previous system being able to prioritise arrears cases based on risk. Paul Warburton, director of property operations, Your Housing Group,…
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Rhondda gains £500,000 surplus with Neighbourhub
Rhondda Housing Association has deployed Visualmetrics’ Neighbourhub Cloud performance management software to drive transformation, ensure sustainable service delivery and achieve a £500,000 (140 per cent) increase in surpluses during its first year of operation. Before its implementation of Neighbourhub Cloud, Rhondda Housing was facing reduced incomes due to welfare reform, universal credit and the local…
Rhondda gains £500,000 surplus with NeighbourhubRead More →
Midland Heart deploys Orchard OpenAccounts
Midland Heart has replaced its previous finance system with OpenAccounts from Orchard, based on the software’s asset processing capabilities, ease of integration and overall simplicity. Martin Temple, finance operations manager, Midland Heart, said, “We needed a straightforward, easy-to-maintain system that would be simple to administer and could control costs. “During the procurement process, our team…
Midland Heart deploys Orchard OpenAccountsRead More →
Investing in new technology?
Rooftop Housing’s investment in a technologically-innovative, customer-focused IT system proved to be the perfect opportunity to review procurement best practice, before negotiations had even begun. Having been instructed to advise them on their contract with their IT supplier, we started the process by considering which key issues needed to be resolved before the contract discussions…
Investing in new technology?Read More →
How analytics can help with UC and maintain your income
It doesn’t seem so long ago that universal credit (UC) was first introduced in pilot schemes around the country but we’re now just over halfway to full implementation, according to a House of Commons blog. The progressive UC roll-out to specific groups and geographic areas means that although an increasing proportion of claimants now receive…
How analytics can help with UC and maintain your incomeRead More →
