I was queuing in my local shop last week when I noticed an elderly gentleman topping up his meter credit. He was worried that the cost of fuel had become shockingly high, to the point where it was cheaper for him to go and sit in the pub nursing a single pint than to return…
An ethical approach to arrearsRead More →
Finance Management
Broadacres Housing takes on Salesforce
Broadacres Housing has opted for Salesforce to improve its money advice service, with the aim of helping to maintain its tenancies and supporting tenants with the current cost of living crisis. Mark Birch, head of ICT, Broadacres Housing, said, “Many of our residents are working, but given the current economy, some of them may still…
Broadacres Housing takes on SalesforceRead More →
Sovereign Housing’s Mobysoft experience
Sovereign Housing has used Mobysoft’s RentSense software for eight years and, more recently, Intelligent Automation for RentSense. Sovereign Housing’s head of income, Lizzie Aston-Long, discusses the current environment for housing providers and tenants and how RentSense and Intelligent Automation have helped Sovereign Housing’s income team and tenants. How do your income officers like RentSense RentSense…
Sovereign Housing’s Mobysoft experienceRead More →
Clanmil deploys RentSense
Clanmil Housing has gone live with Mobysoft’s RentSense software in order to reduce its arrears and mitigate the effects of the cost of living crisis. Richard Donaghy, income recovery manager, Clanmil Housing, said, “We faced a number of issues, including rising arrears plus further potential arrears owing to welfare reform. There was also uncertainty about…
Clanmil deploys RentSenseRead More →
CGA’s lower arrears with Mobysoft
In order to mitigate the effect of rises in the cost of living and the consequent impact on its arrears, Community Gateway Association (CGA) has implemented Mobysoft’s RentSense software. Julie Lee, head of income management, CGA, said, “Our ‘person-centric’ approach to arrears has enabled us to connect with our tenants in a more timely manner…
CGA’s lower arrears with MobysoftRead More →
Rooftop gets 400 tenants out of debt with RentSense
Rooftop Housing’s income team has reduced its arrears by £400,000 and helped almost 400 tenants out of debt after using Mobysoft’s RentSense software for a year. The housing provider implemented the software as part of its three-year strategy to maximise income collection and focus on prevention, early interventions and support. Rachael Robinson, head of income…
Rooftop gets 400 tenants out of debt with RentSenseRead More →