Oxford City Council’s arrears have fallen by £170,000 during the past year after its implementation of RentSense and advice from Mobysoft’s income maximisation consultancy. Katie Ball, income manager, Oxford City Council, said, “RentSense now provides an accurate caseload for our income team, and the consultancy from Mobysoft’s housing-income expert really got our officers involved and…
Oxford City Council’s arrears down by £170k with MobysoftRead More →
Finance Management
Dundee City Council cuts arrears by £230k
Dundee City Council used Mobysoft’s RentSense software and its income maximisation consultancy to reduce its arrears by £230,000 between September and December 2022. Karen Donachie, corporate debt manager, Dundee City Council, said, “Our income team has shown great resolve and determination. Despite the roll-out of universal credit to 4,600 tenants, cost-of-living increases, post-pandemic working, the…
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An ethical approach to arrears
I was queuing in my local shop last week when I noticed an elderly gentleman topping up his meter credit. He was worried that the cost of fuel had become shockingly high, to the point where it was cheaper for him to go and sit in the pub nursing a single pint than to return…
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Broadacres Housing takes on Salesforce
Broadacres Housing has opted for Salesforce to improve its money advice service, with the aim of helping to maintain its tenancies and supporting tenants with the current cost of living crisis. Mark Birch, head of ICT, Broadacres Housing, said, “Many of our residents are working, but given the current economy, some of them may still…
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Sovereign Housing’s Mobysoft experience
Sovereign Housing has used Mobysoft’s RentSense software for eight years and, more recently, Intelligent Automation for RentSense. Sovereign Housing’s head of income, Lizzie Aston-Long, discusses the current environment for housing providers and tenants and how RentSense and Intelligent Automation have helped Sovereign Housing’s income team and tenants. How do your income officers like RentSense RentSense…
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Clanmil deploys RentSense
Clanmil Housing has gone live with Mobysoft’s RentSense software in order to reduce its arrears and mitigate the effects of the cost of living crisis. Richard Donaghy, income recovery manager, Clanmil Housing, said, “We faced a number of issues, including rising arrears plus further potential arrears owing to welfare reform. There was also uncertainty about…
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