Having launched a new customer contact centre with Northgate in 2009, Family Mosaic has reported that it has since halved the number of voids, reduced rent arrears by more than 30 per cent and received a 82 per cent approval rating from tenants for its contact centre operations. Family Mosaic has been a long-term Northgate…
Family Mosaic’s partnership with NorthgateRead More →
Finance Management
New housing recruitment service from Macallam
A leading recruitment company has launched a programme specifically to attract and retain senior managerial talent to the social housing sector. Macallam Integrated Resourcing said that its Talentrack mentoring programme delivers carefully profiled candidates to housing providers. In addition, Macallam offers an alternative to other recruitment programmes due to set contract costs which enable accurate…
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Self-service for Selwood Housing
Selwood Housing is implementing a new HR system from Access Select for its 140 employees looking after 5,200 properties in Wiltshire and Somerset. The SelectHR system includes modules covering training and development, online recruitment and appraisal, and self-service for employees and managers. As one of Selwood’s core requirements, the latest version of SelectHR also records…
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SelectHR just the job at Hyde
Hyde Housing Association has just begun the implementation of a new web-based HR system from Access, with the SelectHR system due to be operational by January 2011. SelectHR will replace Hyde’s existing HR system and will be used for self-service by all 1,700 staff. Sarah Smithen, HR business solutions manager, Hyde Group, said, “Our existing…
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Northgate joins national procurement programme
Northgate Information Systems has been awarded a place on the IT Managed Services framework by Buying Solutions, the national procurement partner for UK public services, giving public sector organisations access to a range of Northgate’s services from remote access to fully-managed IT services. Northgate had already been given a place on Buying Solutions’ Applications Solutions…
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City West and Liverpool Mutual launch procurement partnership
City West Housing Trust and Liverpool Mutual Homes have jointly created the 4Site Partnership to increase their combined buying power, resulting in reduced costs and improved services. Based around an OJEU-compliant tendering process and with the involvement of their tenants, City West and LMH have developed framework agreements for construction-related consultancy and project management services…
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