In the past, when people have discussed technology in the context of housing and certainly in the context of social housing, certain words are usually guaranteed to be used within 60 seconds of the conversation starting. Speed. Cost. Effort. Improvement. Drive. Change. Innovation. Productivity. Solution. Automatic. Connected. What do all of these words have in…
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General News
Stonewater launches HR chatbot from MHR
Stonewater has introduced a dedicated HR chatbot from MHR to drive employee engagement. The chatbot enables Stonewater staff to carry out many routine transactions within iTrent, such as booking holidays, checking over/flexi-time balances, submitting expenses, viewing payslips, clocking hours and managing their diaries, all from their smartphones. The pilot of MHR’s iTrent chatbot is the…
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Tough times & sharing your experiences
These are incredibly difficult times, and both our personal and working lives are set to be extraordinarily different for at least the next few months. There will be many challenges ahead, but together we can help to build resilience and support each other in our respective endeavours. We saw the strength that housing providers can…
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Introduction to Housing Technology’s coronavirus blogging service
As per the email that many of you will have received about our new blogging service, its purpose is simply to act as an informal ‘clearing house’ for any IT-based ideas, tips, suggestions, etc relating to how housing providers and their associated IT suppliers are using IT to mitigate the effects of coronavirus on their…
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From technophobe to IT trainer – My journey to becoming a digital devotee
When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
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Encouraging women into housing IT
Is it right that we are still discussing women in IT as a standalone topic in 2020? The dawn of a new decade demands a hard look at why this subject continues to require special attention. According to the training and job website Women in Tech, “Only one in six tech specialists in the UK…
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