At a recent lunch with senior executives from housing providers, the conversation started with all the excitement around the potential of AI, including automated translation for tenants not confident in English, the identification of stress or emotion in conversations to prompt interventions, predictive maintenance, energy efficiency and the value of identifying and acting on what…
The (delayed) rise of the machinesRead More →
General News
Swift work at Yorkshire Housing
As a small diversion from Housing Technology’s usual coverage, Yorkshire Housing has been doing its bit to help with the survival of the swift, an enigmatic bird that spends most of its life in the air, feeding, drinking, bathing and even sleeping on the wing, only landing to nest. The species has always relied on…
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Sovereign Housing appoints first CIO
Kevin Ives has been appointed as Sovereign Housing’s first chief information officer. Ives will join Sovereign’s executive board in August 2019 from his current role as digital transformation director at Arriva Trains. As well as leading Arriva’s digital transformation strategy, Kevin has had senior roles at Balfour Beatty, Transport for London and Thames Water. Mark…
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Less haste, more speed
Digital transformation gives housing providers the ability, among other benefits, to create seamless communications and to transform business processes. And particularly in the case of housing mergers and acquisitions, seamless communications are essential when faced with two (or more) telephony systems, networks and call centres. Deconstructing digital transformation Digital transformation doesn’t have to be a…
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Regenda’s new housing data landscape
At Regenda Group, we are working on the implementation of a large-scale digital strategy – led by our business transformation team, the project aims to improve services to tenants and internally between teams. One version of the truth One of the main aims of our strategy is to create ‘one version of the truth’ for…
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Parkhead Housing using Decision Time
Parkhead Housing is now using Decision Time’s suite of governance tools to help them to structure and manage their meetings, encourage proactive risk management and monitor their organisational performance. James Strang, chief executive of Parkhead Housing and president of the Chartered Institute of Housing, said, “Sound governance is absolutely crucial to any successful organisation. How…
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