‘Digital transformation’ has existed as a mainstream term in the IT sector for a long time, and before that, the phrase used was ‘channel shift’. Both are terms for a project or strategy taken on by an organisation to change the way either it provides services to customers or how the staff interact into a…
If nothing goes wrong, you’re not innovatingRead More →
General News
Weaver appoints new technology director
Weaver Vale Housing Trust has appointed Andrew Rafferty as its new director of technology and business improvement. Rafferty previously held several IT-based, board-level positions at northern supermarket chain Booths, including director of IT and e-commerce. Wayne Gales, chief executive, Weaver Vale Housing Trust, said, “We are delighted to welcome Andrew. I believe he will make…
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Breaking the circle… A personal view
It’s now two years since Steve Lamb and I left the ‘client side’ of the housing sector to work in a technology business which specialises in supplying IT solutions to the housing sector. These two years at Housing Support Pro have flown by, bringing new challenges, opportunities and inspiring new ideas. Our business continues to…
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IT apprentices – Where is your future talent coming from?
We benefit from a fantastic core of solid talent with excellent retention, but finding good ICT staff to replace leavers was increasingly fraught; half the problem was connecting with those potentially interested and the other half avoiding the pretenders, and the IT skills gap doesn’t help either. I usually try to avoid my children’s groans…
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Digital transformation success – Icebergs and hothouses
There’s a humorous little Irish story about a man on a journey in Ireland. As he sets off for his destination, he comes to a T-junction but doesn’t know which way to turn. He stops and asks a local farmer who happens to be standing by the side of the road for directions. But the…
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A day in the life… at Coastal Housing
If I’m feeling lazy, my day will start around 8am with black coffee and a mailbox of backup and maintenance notifications. If I’m not feeling lazy, I’ll slope in around 9am after being good and going to the gym, by which time the notifications will have been attended to by our lead support analyst, Mat…
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