A groundwater flood-risk map of the UK is being made widely available for the first time. Created by JBA Consulting and available online from aerial mapping company Bluesky, the map is designed to help housing providers, local authorities and risk-management organisations understand the threat of groundwater flooding. The new colour-coded hazard map is easy to…
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General News
New appointments for Capita’s Advantage
Capita’s software services business has appointed three new members to its Advantage software senior management team. All three of the appointments are coming to Capita from Northgate. Andrew Blanchard joins as sales director for overall business growth, and has extensive experience in managing specialist sales, with a focus on the public sector. Andy Jones has…
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Pushing the boundaries of customer services
Social housing is in the midst of a customer service revolution. We have seen it in many ways already, with the development of customer service centres, web sites, online payments and social media. As a consequence, over recent years we have seen the loss of rent collectors, repairs inspectors, local offices and resident wardens. More…
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New appointments at DTL Creative
DTL Creative has added Civica’s Jim Walker to its consultancy team, alongside Paul Aitken from South Lakes Housing as an associate consultant. David Loudon, founder of DTL Creative, said, “We have also just launched a new data analytics offering in partnership with Aquila Insight. Together, we use data, advanced analytical techniques and cutting-edge technology to…
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Being data driven – Lean manufacturing vs. Systems thinking
Many housing providers’ IT and business teams are now talking about ‘systems thinking’ in terms of their data-driven processes, often as a complement to ‘lean manufacturing’ practices. I have had the privilege of working with both approaches in service and manufacturing environments and the purpose of this article is to detail my findings of these…
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Who’s afraid of digital transformation
From the Housing Technology 2017 conference and executive forum at the beginning of March, it’s become abundantly clear that digital transformation is the number one, over-arching priority for most housing providers. And for those housing providers not considering digital transformation, they should probably be asking themselves why they aren’t. As we’ve covered in previous Editor’s…
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