In recent months, digital exclusion has become something of a hot topic in social housing. Many articles point out the benefits of overcoming the problem and highlight excellent examples of ways in which landlords might achieve this. But before we all head off to form partnerships with the local college and start wiring up high-rise…
Understanding digital exclusionRead More →
General News
Tenants endorse procurement cost and quality
Cost and quality of service are the most important criteria for tenants involved in their housing provider’s decision-making processes, while innovation and environmental considerations are their lowest priorities, according to a survey from the Chartered Institute of Housing, the Tenants and Residents Organisations of England (TAROE) and the Tenant Participation Advisory Service (TPAS). Housing providers…
Tenants endorse procurement cost and qualityRead More →
Orchard Housing kicks off with charity donation
Orchard marked the launch of its next-generation Orchard Housing system at the CIH conference with a charity table football tournament, raising money for Homeless International. Orchard Housing enables information to be taken from any system and then delivered to staff, customers and contractors in the way they want, irrespective of device, location or time. As…
Orchard Housing kicks off with charity donationRead More →
ISO 20000 success for Sandwell Homes
Sandwell Homes, an ALMO with 29,000 properties in the West Midlands, has just passed its first annual surveillance audit from Bureau Veritas for the internationally-recognised ISO 20000 certification it achieved last June with the help of Public IT. The audit provides external verification of the quality of the processes Sandwell Homes uses to provide IT…
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Newlon’s text messaging with Orchard Communicator
Newlon Housing Trust, which provides 7000 homes around North and East London, is using Orchard Communicator alongside its Orchard housing management system to provide text/SMS communications with its tenants. Following its implementation in early 2009, Newlon initially used the SMS system to improve its repairs service for residents and to reduce the number of missed…
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Addressing the digital divide
n the light of the government’s Digital Britain report, Teresa Robbins, director of Isrighthere, looks at how housing providers and local authorities should address the delivery of high-speed broadband to tenants and citizens. Across the country, projects to install high-speed broadband into housing blocks and developments have ground to a halt. Councils have instead been…
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