Cost and quality of service are the most important criteria for tenants involved in their housing provider’s decision-making processes, while innovation and environmental considerations are their lowest priorities, according to a survey from the Chartered Institute of Housing, the Tenants and Residents Organisations of England (TAROE) and the Tenant Participation Advisory Service (TPAS). Housing providers…
Tenants endorse procurement cost and qualityRead More →
General News
Orchard Housing kicks off with charity donation
Orchard marked the launch of its next-generation Orchard Housing system at the CIH conference with a charity table football tournament, raising money for Homeless International. Orchard Housing enables information to be taken from any system and then delivered to staff, customers and contractors in the way they want, irrespective of device, location or time. As…
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ISO 20000 success for Sandwell Homes
Sandwell Homes, an ALMO with 29,000 properties in the West Midlands, has just passed its first annual surveillance audit from Bureau Veritas for the internationally-recognised ISO 20000 certification it achieved last June with the help of Public IT. The audit provides external verification of the quality of the processes Sandwell Homes uses to provide IT…
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Newlon’s text messaging with Orchard Communicator
Newlon Housing Trust, which provides 7000 homes around North and East London, is using Orchard Communicator alongside its Orchard housing management system to provide text/SMS communications with its tenants. Following its implementation in early 2009, Newlon initially used the SMS system to improve its repairs service for residents and to reduce the number of missed…
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Addressing the digital divide
n the light of the government’s Digital Britain report, Teresa Robbins, director of Isrighthere, looks at how housing providers and local authorities should address the delivery of high-speed broadband to tenants and citizens. Across the country, projects to install high-speed broadband into housing blocks and developments have ground to a halt. Councils have instead been…
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All change at City West with SFL
City West Housing Trust has implemented an organisation-wide cultural change programme using an online assessment tool from change management consultancy SFL. 18 months ago, City West Housing Trust took over the ownership and management of 14,600 properties from Salford City Council and immediately realised it needed to implement a cultural change programme throughout its organisation…
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