Housing providers sit on a goldmine of data but too often, it’s fragmented, outdated or underused. The recent Housing Ombudsman’s report highlighted that when housing providers properly connect and use their data, they don’t just meet regulations, they work more efficiently and provide a better service for residents. With budgets squeezed and tough demands for…
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Housing Management
The human touch of AI
AI. Those two little letters seem to be on everyone’s lips these days. Following news that the CEOs of technology giants, such as Meta and Microsoft, predict that AI will soon replace roles within their organisations, it’s understandable for the social housing sector to feel a hint of concern. Are we losing the human touch?…
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Uswitch’s mouldy nation
In its new Mouldy Nation 2025 report, Uswitch Energy tracked damp and mould complaints made to the Housing Ombudsman between 2020 and 2024 for social housing properties. The Housing Ombudsman received just over 16,000 complaints relating to damp and mould over the four-year period, with local authorities the subject of 5,100 complaints and housing associations…
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Editor’s notes
Data definitely matters… With the annual Housing Technology conference having just taken place and as we launch our fourth ‘Data Matters’ event in London, the importance of data to all housing providers’ day-to-day operations and their longer-term strategic ambitions cannot be overstated. The existential importance of data to housing providers was pithily summarised by Dr…
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Places for People’s new data platform with The Dot Collective
Places for People and The Dot Collective have developed a cloud-native data platform which brings together data from diverse sources, including housing management systems, financial data and tenant information, into a single source of the truth for analytics, reporting and operations. Places for People’s data platform is built on Google Cloud Platform. For data ingestion,…
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Rebuilding social housing
Meeting modern challenges with smart solutions As the government commits to the most extensive council-house building programme in a generation, Mark Holdsworth, Civica’s sales director, examines the challenges in delivering this ambitious vision. With £500 million committed to the Affordable Homes Programme in Rachel Reeves’ first budget and then an additional £350 million announced this…
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