Civica has just launched Housing Cx, a web-based housing management system. The system has been developed to help housing providers transform customer services and improve the experience for tenants and employees through its app-style interface, accessible any time, any place from a smartphone, tablet or netbook. Housing Cx has integrated customer relationship management and communication…
Housing in the clouds with CivicaRead More →
Housing Management
Hexagon releases new LandMark 4 for housing management
Hexagon Software has just released its LandMark 4 housing management system. The web-based HMS provides immediate access to real-time data while eliminating time-consuming manual processes. LandMark 4 has an easy-to-view dashboard that automatically delivers KPIs customised for individual users, and can be configured to provide high-level overviews of performance indicators such as rent collections, net…
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Gentoo takes Orchard HMS
Gentoo Group is planning to move its operations to the latest version of Orchard’s housing management system and using its Customer Dashboard as a central information hub. As part of its tenant-facing plans, Gentoo is also implementing Orchard’s self-service portal and self-service mobile app, while the tenancy visits and resident involvement systems will improve internal…
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Northgate wins HMS contract at Cannock Chase Council
Cannock Chase Council has just awarded the contract for its new housing management system to Northgate Public Services. The new Northgate HMS is intended to help the council manage its housing stock more efficiently and provide extended services to its tenants through the introduction of new technologies such as mobile working and web self-service. Ian…
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Framework chooses Kypera HMS
Framework has completed the implementation of a new housing management system from Kypera. Framework aims to stop homelessness and accommodates adults and young people who often have complex support needs and move frequently. It manages over 800 bed spaces including flats and quick access hostels. Framework therefore has complex housing management requirements with relatively high…
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Benchmarking IT services
Based on contributions from BPHA, F-fectis, Montal, Northgate Public Services and Sovereign Business Integration Group, this feature article looks at how housing providers can benchmark their IT services, what to benchmark, the merits of internal staff and external consultants, how often to benchmark and how to integrate benchmarking into other IT and business projects. Why…
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