The increasing pressure to enhance efficiency by cutting costs, as well as deliver outstanding customer service, is an ongoing topic of conversation in housing authorities. However, the drive for efficiency and the Decent Homes standard can mean that it is easy to lose sight and control of the importance of customer service and care. Indeed,…
Online and on targetRead More →
Housing Management
New appointments at Northgate
Northgate has made three appointments to its public sector team during the summer. Peter Tucker is the new director of sales and marketing, with a particular focus on housing associations and local authorities. He joins Northgate from Serco, where he worked on local government strategic partnerships, having held previous positions with Capita and Fujitsu. Vipul…
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Erimus improves productivity with Aareon
Having implemented Aareon’s QL Housing system in 2006, Erimus Housing and Aareon have now worked together to specify, develop and deliver a mobile PDA-based addition to the system. Via hand-held computers, QL Mobile provides field-based staff with direct access to information held in the QL Housing system, enabling jobs to be allocated more efficiently and…
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Civica wins £1.9m deal with Hackney Homes
Hackney Homes, an ALMO set up by Hackney Council, will overhaul its entire IT operation over the next two years after a £1.9 million shared risk and reward agreement with Civica. The new infrastructure will be based on Civica’s Universal Housing and Servitor products. Hackney Homes’ new systems will include contact centre applications for ‘first-time…
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Editor’s Notes: Who’s next?
Fresh from being acquired by a US private equity company, Northgate is itself aiming to buy Anite’s public sector business, while the recent Capita/IBS deal was covered in the last edition of Housing Technology. Consolidation among technology suppliers to the social housing sector is likely to continue, but who’s next? Our view is that the…
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Northgate to acquire Anite’s public sector business
Consolidation among technology suppliers to the social housing sector looks set to continue with the planned acquisition of Anite Public Sector Holdings by Northgate Information Solutions, which includes Anite’s local government and secure information systems businesses, for around £54 million. The planned deal comes four months after the acquisition of Northgate by US private equity…
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