Broadacres Housing has taken the next step in its Salesforce-based digital transformation, with the implementation of Salesforce’s Service Cloud Voice in its customer contact centre, powered by Vonage Telephony. Mark Birch, chief technology officer, Broadacres Housing, said, “We’re excited to see the benefits this transformation brings to our contact centre and the consequent improvements in…
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Housing Management
Maximising the potential of Microsoft Dataverse and Power Apps
Microsoft Dataverse and Power Apps have emerged as powerful tools to help revolutionise the way housing providers operate, from managing tenant data to improving communications and service delivery. Let’s delve into how housing providers can harness the full potential of Dataverse and Power Apps to achieve their goals and serve their communities more effectively. What…
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Is digital transformation a misnomer?
Fact: 99.5 per cent of instances of the term ‘digital transformation’ are misnomers (source: me). Don’t get me wrong; digital transformation is a very good thing, it’s just very hard to do. It requires people to change and the more senior they are, the harder it is. Joke: the first thing to do in any…
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IntoZetta’s annual ‘data in housing’ survey results… final instalment
Welcome to the final instalment of our review of IntoZetta’s ‘Data in Housing Survey 2023’. If you missed the earlier articles, please see the last three editions of Housing Technology (available online). In part three, we saw respondents identify that, while they had a good idea of how data was being created, used and stored,…
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Cyngor Gwynedd unifies housing & homelessness with Civica
Cyngor Gwynedd is implementing Civica’s Abritas Housing Needs software in a new three-year contract. The council manages the housing register and works with several social housing providers to ensure tenants are housed in the most suitable properties for their needs. One key partner is North Wales Housing which is currently implementing Civica’s Cx Housing platform….
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RBKC moves to Capita One Housing
Capita has been a trusted partner of ours for over 20 years, and we’ve continued that relationship with Capita to upgrade our housing technology, introducing a single cloud-based system that is transforming our business processes and customer service. End-to-end HMS Before our migration, we were using two highly-customised housing systems. To better manage our property…
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