Many housing providers are at an experimental stage of their digital transformations, dipping a toe in the water, often in response to a business or regulatory imperative such as monitoring damp in properties or using chatbots for triaging customer interactions. Digitising existing services and processes to enable better customer service, increase efficiency or ensure that…
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Housing Management
NEC supports Swindon’s housing ambitions
NEC Software Solutions has agreed a seven-year partnership with Swindon Borough Council to replace a number of disconnected housing systems with its NEC Housing suite of software. The council’s housing data is currently spread across numerous databases and applications, making it hard to deliver joined-up services to Swindon’s housing residents. Arlene Griffin, head of housing,…
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CCaaS – The catalyst for digital transformation
Our previous articles in Housing Technology explored how AI and self-service apps are transforming tenants’ experiences. As technology evolves rapidly, contact centre as a service (CCaaS) solutions have emerged as a catalyst to accelerate digital transformation. The experience of a leading UK housing provider offers some valuable insights into the transformative potential of CCaaS. By…
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Why digital transformation programmes fail
There is one relatively simple but nevertheless essential ingredient missing from most digital transformation programmes. Without it they will fail or at the very least fall far short of their goals. Leadership and culture change are, of course, essential to success but these aren’t enough without this missing ingredient. This ingredient, which is overlooked far…
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Digital transformation in housing
Housing Technology asked digital transformation experts from 8×8, FLS – Fast Lean Smart, NEC Software Solutions, Pay360, Plentific, Sysmax and VerseOne about their definitions of digital transformation, why housing providers should do it, the mistakes to avoid and how to get it right. What is digital transformation? Trevor Hampton, director of housing solutions, NEC Software Solutions, said,…
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Maximise collections and minimise arrears
Given the current economic environment, it’s not surprising that rent arrears are increasing and taking their toll on housing providers’ income. Keeping people in their homes is a key priority for housing providers. Tenancies that go the distance provide the perfect win-win situation. They are better for the wellbeing of residents and maintain a steady…
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