Infinity Group, a leading Microsoft-focused cloud services, security and business applications provider, has bought RedkiteCRM, one of the UK social housing sector’s few Microsoft-focused HMS providers. As with Infinity Group, all of RedkiteCRM’s systems are built on Microsoft Dynamics 365 Customer Experience, CRM, Business Central and Power Platform. Following the acquisition, Infinity Group will grow…
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Housing Management
Damp, mould and digital transformation
How can housing providers use the internet of things (IoT) as part of a digital transformation strategy to provide a more sophisticated, data-driven approach that seeks to predict and prevent rather than react? Social tenants are complaining in record numbers about damp and mould, with the Housing Ombudsman recording a 77 per cent increase in…
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Red Kite’s digital transformation
Since Red Kite Community Housing was formed in 2011, we’ve consistently adopted innovative ways of working, with the intention of providing great homes and delivering excellent services to our tenants. In 2018 we formed a new company, Twenty11, which provides a fresh way of letting and managing homes through digital tenancies and flexible rents. Like…
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Broadacres’ digital transformation with Salesforce
Broadacres Housing has taken the next step in its Salesforce-based digital transformation, with the implementation of Salesforce’s Service Cloud Voice in its customer contact centre, powered by Vonage Telephony. Mark Birch, chief technology officer, Broadacres Housing, said, “We’re excited to see the benefits this transformation brings to our contact centre and the consequent improvements in…
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Maximising the potential of Microsoft Dataverse and Power Apps
Microsoft Dataverse and Power Apps have emerged as powerful tools to help revolutionise the way housing providers operate, from managing tenant data to improving communications and service delivery. Let’s delve into how housing providers can harness the full potential of Dataverse and Power Apps to achieve their goals and serve their communities more effectively. What…
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Is digital transformation a misnomer?
Fact: 99.5 per cent of instances of the term ‘digital transformation’ are misnomers (source: me). Don’t get me wrong; digital transformation is a very good thing, it’s just very hard to do. It requires people to change and the more senior they are, the harder it is. Joke: the first thing to do in any…
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