Welcome to the final instalment of our review of IntoZetta’s ‘Data in Housing Survey 2023’. If you missed the earlier articles, please see the last three editions of Housing Technology (available online). In part three, we saw respondents identify that, while they had a good idea of how data was being created, used and stored,…
IntoZetta’s annual ‘data in housing’ survey results… final instalmentRead More →
Housing Management
Cyngor Gwynedd unifies housing & homelessness with Civica
Cyngor Gwynedd is implementing Civica’s Abritas Housing Needs software in a new three-year contract. The council manages the housing register and works with several social housing providers to ensure tenants are housed in the most suitable properties for their needs. One key partner is North Wales Housing which is currently implementing Civica’s Cx Housing platform….
Cyngor Gwynedd unifies housing & homelessness with CivicaRead More →
RBKC moves to Capita One Housing
Capita has been a trusted partner of ours for over 20 years, and we’ve continued that relationship with Capita to upgrade our housing technology, introducing a single cloud-based system that is transforming our business processes and customer service. End-to-end HMS Before our migration, we were using two highly-customised housing systems. To better manage our property…
RBKC moves to Capita One HousingRead More →
Rewiring the housing sector
Many housing providers are at an experimental stage of their digital transformations, dipping a toe in the water, often in response to a business or regulatory imperative such as monitoring damp in properties or using chatbots for triaging customer interactions. Digitising existing services and processes to enable better customer service, increase efficiency or ensure that…
Rewiring the housing sectorRead More →
NEC supports Swindon’s housing ambitions
NEC Software Solutions has agreed a seven-year partnership with Swindon Borough Council to replace a number of disconnected housing systems with its NEC Housing suite of software. The council’s housing data is currently spread across numerous databases and applications, making it hard to deliver joined-up services to Swindon’s housing residents. Arlene Griffin, head of housing,…
NEC supports Swindon’s housing ambitionsRead More →
CCaaS – The catalyst for digital transformation
Our previous articles in Housing Technology explored how AI and self-service apps are transforming tenants’ experiences. As technology evolves rapidly, contact centre as a service (CCaaS) solutions have emerged as a catalyst to accelerate digital transformation. The experience of a leading UK housing provider offers some valuable insights into the transformative potential of CCaaS. By…
CCaaS – The catalyst for digital transformationRead More →
