Data completeness is often overlooked in the realm of the six data quality dimensions (accuracy, completeness, consistency, timeliness, validity and uniqueness), a good example being tenant engagement within social housing. While housing providers express a desire to increase tenant participation rates, promote inclusivity and diversity, and empower tenants in the design and delivery of services,…
The data black hole of tenant engagementRead More →
Housing Management
Raising the roof – The hot topics in housing
In the aftermath of Housing 2023 at the end of last month, three key themes from the conference particularly struck me as areas for more detailed consideration. Getting smart on damp and mould We’ve all seen the terrible stories in the media around residents suffering damp and mould in their homes, and renewed scrutiny of…
Raising the roof – The hot topics in housingRead More →
Data matters
Housing Technology interviewed data management specialists from CGI, Civica, FLS – Fast Lean Smart, Insite Energy, Jaywing, Manifest Consulting and NEC Software Solutions on the role of data management in social housing, how to move from bad to good data, cultural and behavioural changes, data metrics and the pitfalls to avoid when implementing data management…
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Risk management and housing data
There is too much talk about threads, whether golden, process or data, in housing today and not enough conversations around how guidance is simply a signpost to make things easier and simpler for people to make their own decisions around critical areas such as risk management. ‘Let’s tether that horse to that post’ Interpretations around…
Risk management and housing dataRead More →
A silver bullet for data management?
From tragic headlines to fractured relationships between providers and tenants, the repercussions of poor data management are far-reaching. Missing key information about a tenant’s situation or the condition of their property can incur a human and monetary cost that can make the price for getting it wrong incalculable. Poor information management was identified by the…
A silver bullet for data management?Read More →
IoT, data integration & tenant engagement
FireAngel’s head of software engineering, John McEwan, explores the extraordinary asset-management advantages that smart technology promises for both housing providers and their residents. Alongside benefits for residents such as reduced energy bills and lower carbon emissions, smart technologies are transforming the way housing providers’ internal departments such as repairs, asset management, energy and call centres…
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