Epping Forest District Council has signed a new ten-year deal with Civica to implement its Cx Housing Management and Asset Management platform. The Civica software will combine all of the council’s tenant, housing and asset information into a single database. A customer portal will enable residents to self-serve and have always-on access to their information…
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Housing Management
Could digital twins revolutionise housing?
Every sector knows the importance of digital transformation. From aerospace to construction, automated processes and digitally-enabled collaboration tools have gone from being a ‘nice to have’ to a ‘must have’. For the housing sector, digital twins (virtual representations of physical spaces) have been a key part of those digital transformations. At a recent virtual roundtable…
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Digital transformation – The story of Housing Insight
The housing sector has gone through big changes over the past few years, with new terminologies such as customer first, digital inclusion, mobile working and cloud services coming to the fore and now being discussed at board level. In line with those developments, many housing providers have moved away from their ‘traditional’ IT providers, looking…
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Housing’s top IT trends for 2022
The pandemic has accelerated housing providers’ appetite for new technologies that can gather information more effectively to enable better decision-making, so here are five technology trends that we believe are likely to have the greatest impact in housing this year. AI and hyper automation Artificial intelligence (AI) has proven itself to be a useful technology…
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Mining your data resources, AI & automation
In the world of housing management solutions, the focus has always been on capturing data as a user progresses through a process. Historically, most systems were based on the concept of where a software developer thought it made sense to place the data fields, rather than how a logical path through a defined process could…
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West Kent Housing’s £830k Civica deal
West Kent Housing has signed a £830,000 deal over seven years with Civica for its cloud-based Cx Housing, Asset Management and Contractor Workforce software. The all-in-one housing platform will replace West Kent Housing’s numerous business applications and spreadsheets with a single cloud system to give one source of data, improved automation and up-to-the-minute reporting. The…
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