Like many housing providers, Westward Housing has been reviewing and re-planning its digital transformation programme. We believe that digital transformation is a much wider concept than merely ‘channel shift’ or ‘digital by default’; it should be all encompassing, applying digital to everything we do. With the help of 3C Consultants, our digital journey began in…
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Housing Management
A day in the life at Coastal Housing
I’ve worked at Coastal Housing for over seven years and over six of them I’ve spent in the IT department. Back in July this year, I was promoted to be team leader of our business partner team which had just been expanded to include two others – the ‘team’ had been just me for a…
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Bernicia goes live with new Aareon HMS
Bernicia Group has gone live with a completely new housing management system from Aareon, following its earlier merger with Four Housing Group and subsequent need for a single, up-to-date suite of software. Dave Pickard, executive director of customer services, Bernicia, said, “Our overall aims were to acquire a new housing management system that would reduce…
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Business intelligence is not predictive analytics…
Business intelligence (BI) and predictive analytics are common phrases you hear thrown around the office. People often think that predictive analytics are part of BI, but this isn’t the case. Sometimes you might hear BI and predictive analytics used interchangeably when in reality they are very different tools. Most organisations are very data-driven these days,…
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Why you need a digital system of record
The Hackitt report and recent Grenfell Inquiry report have given some clarity and direction to the housing sector regarding fire and life safety. However, the findings of these reports, while perhaps revelatory to non-housing sector readers, will be a reflection of business-as-usual for most people reading this article. It is my strong belief that technology…
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Cheltenham Borough Homes completes large-scale Aareon project
Cheltenham Borough Homes has gone live with Aareon’s QL Housing Management, Mobile, EDRM and DRS software packages. These will be followed very shortly by Aareon’s 360 Customer Portal and 1st Touch Self-Service app. Steve Slater, executive director of finances and resources, Cheltenham Borough Homes, said, “We had a clear idea of where we wanted to…
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