Peterborough City Council (PCC) has chosen Civica’s cloud-based Cx Regulatory Services software to manage its regulatory service functions in a new five-year deal. PCC provides a shared service for Cambridgeshire County Council and Rutland County Council. Implementing Cx Regulatory Services will help to streamline processes across the three councils and improve service delivery based on…
Civica’s Cx Regulatory Services at Peterborough CouncilRead More →
Housing Management
Caledonia Housing launches online Repair Wizard
Caledonia Housing has added Housing Insight’s Repair Wizard to its existing PanConnect-based tenant portal. Repair Wizard enables CHA’s tenants to request and manage their housing repairs from any connected device, letting them report repairs, upload images of faults and schedule an appointment direct with CHA’s relevant repair contractor. Tim Calderbank, director of customer services, Caledonia…
Caledonia Housing launches online Repair WizardRead More →
The low-code alternative to housing management systems
Housing management systems (HMS) solve a lot of problems for housing providers; if you want to improve customer service and asset management, an integrated approach drives efficiencies and makes you a better landlord. Unfortunately, enterprise solutions come with a few inherent problems. For many housing providers, they’re just too expensive, and any return on investment…
The low-code alternative to housing management systemsRead More →
Clanmil’s single view of data with Civica Cx
Clanmil Housing has implemented Civica’s Cx Housing digital platform in order to gain a real-time, holistic view of its tenant and property data, replacing multiple unconnected data sources that were hindering the housing provider’s front-line staff. Having struggled to collate data from a range of disparate applications and sources, as well as lacking a CRM…
Clanmil’s single view of data with Civica CxRead More →
Interview – From Beyond Housing to Orchard Systems
Having spent years working with software providers from the other side of the fence in her role at Beyond Housing, Deborah McManus brings a unique perspective to her latest role as CTO of Orchard Systems. We spoke to Deborah about making the move from a housing provider to the supplier side, and the challenges both…
Interview – From Beyond Housing to Orchard SystemsRead More →
Flagship’s Microsoft & ESRI BI-enabled arborists
How can technology help to manage 3,500 individual and 1,000 groups of trees covering an area from North Essex to North Norfolk? This was the question posed to Flagship Group’s business intelligence and GIS teams. Victoria Green, business intelligence developer, Flagship Group, said, “Our passion is delivering a great service for our customers, so we…
Flagship’s Microsoft & ESRI BI-enabled arboristsRead More →
