Teign Housing has gone live with Civica Cx as its new web-based housing and asset management platform to drive its digital agenda. Civica Cx will cover a large number of areas across Teign Housing’s operations including contacts and assets, CRM and communications, arrears and voids management, repairs and planned maintenance, servicing and inspections, complaints and…
Teign Housing moves to Civica Cx for housing & assetsRead More →
Housing Management
Unlocking value through data insights
What keeps your CEO awake at night – perhaps customer behaviour, tenant engagement, reporting, regulatory governance, viability compliance, keeping in line with KPI statistics, fraud detection and GDPR, to name just a few? Orchard Data Value services We look for patterns and analyse performance and behaviour to deliver tangible, actionable results fast, so you can…
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Managed services for VFM and operational efficiency
If there’s a key element that ensures success when developing IT systems in housing, it’s listening to clients’ needs. Consequently, Aareon is always exploring different models of fulfilling clients’ expectations. This means identifying detailed system requirements and assessing the processes involved. One of the technology trends that delivers the flexibility to achieve this is managed…
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Sovereign’s £1.3m Dynamics project with HCL PowerObjects
Sovereign Housing Association has chosen HCL PowerObjects for a £1.3 million Microsoft Dynamics 365 project to link its customer contact, tenancy management and home ownership teams together on a single system. Dynamics will be rolled out incrementally across Sovereign during the next two years. At the moment, Sovereign’s various teams each need to use a…
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Northgate’s £1m deal with Northumberland County Council
Northumberland County Council has upgraded its IT systems to NPS Housing from Northgate Public Services. The £1 million upgrade is aimed at making it easier for the council’s tenants to manage their rental payments and improve the council’s management of its 8,500 homes. Philip Soderquest, head of housing and public protection, Northumberland County Council, said,…
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Capability models and ‘black swan’ moments
In the housing sector, the past few years have seen some significant ‘black swan’ moments, causing many to radically rethink how they do what they do and change their strategic direction. Rent reductions, Grenfell, regulation, digitisation, new technologies and so on – each of these is disruptive in its own right but when concurrent, they…
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