In recent projects, I have increasingly found that it’s all about revolutionising the self-service experience for residents. The majority of tenants, even elderly ones, are prepared to self-serve (or their offspring will quite often tackle it for them), and done well, it can be more convenient, faster and available 24/7 for all the bread-and-butter interactions….
The deer park of integration – Controlling your rutting stagsRead More →
Housing Management
Housing Insight launches communication hub
Housing Insight’s new Communication Hub, developed by the team behind Communication Manager (CMGR), has been recently launched as a new addition to the company’s main PanConnect software. As well as providing two-way SMS, Communication Hub enables any housing or care provider to integrate with all social media platforms including Facebook, Messenger and WhatsApp for multi-channel…
Housing Insight launches communication hubRead More →
Vivid’s insights with Hitachi Solutions & Power BI
Vivid Housing has recently enlisted the help of Hitachi Solutions, Microsoft and Richmond Systems to create a proof-of-concept of a real-time, business analytics dashboard. As a precursor to the project, Vivid realised that it wasn’t getting maximum value from its data and identified a service-desk system to use as a test bed for Microsoft Power…
Vivid’s insights with Hitachi Solutions & Power BIRead More →
Teign Housing moves to Civica Cx for housing & assets
Teign Housing has gone live with Civica Cx as its new web-based housing and asset management platform to drive its digital agenda. Civica Cx will cover a large number of areas across Teign Housing’s operations including contacts and assets, CRM and communications, arrears and voids management, repairs and planned maintenance, servicing and inspections, complaints and…
Teign Housing moves to Civica Cx for housing & assetsRead More →
Unlocking value through data insights
What keeps your CEO awake at night – perhaps customer behaviour, tenant engagement, reporting, regulatory governance, viability compliance, keeping in line with KPI statistics, fraud detection and GDPR, to name just a few? Orchard Data Value services We look for patterns and analyse performance and behaviour to deliver tangible, actionable results fast, so you can…
Unlocking value through data insightsRead More →
Managed services for VFM and operational efficiency
If there’s a key element that ensures success when developing IT systems in housing, it’s listening to clients’ needs. Consequently, Aareon is always exploring different models of fulfilling clients’ expectations. This means identifying detailed system requirements and assessing the processes involved. One of the technology trends that delivers the flexibility to achieve this is managed…
Managed services for VFM and operational efficiencyRead More →
