We all think we know how GDPR works, but do we really? ParaDPO’s co-founder Clifford Barton explains how when running GDPR workshops and tutorials, arguably the best approach to initiating the uninitiated into new territory is to make it fun and ease them in, rather than confront them with a barrage of information. On the…
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Housing Management
Alliance Homes moves to the cloud with Civica Cx
Civica has won a five-year contract with Alliance Homes Group to implement its cloud-based Housing Cx and Coldharbour community care software systems. The IT modernisation programme will consolidate the housing provider’s existing internal IT infrastructure, replacing multiple systems with Civica Cx while retaining Civica’s Keystone Asset Management system. With help from Civica, Alliance Homes is…
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Equity Housing moves to Aareon HMS & 1st Touch mobile
As part of a wide-ranging digital transformation programme, Equity Housing Group has chosen the Aareon QL housing management system and tenant self-service portal alongside the 1st Touch mobile workforce software. Jon Brownbill, business lead of Equity’s housing management transformation project, said, “Having originally chosen Aareon as the market leader in housing management technology, we have…
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How to make your housing technology fly
When it comes to technology, should you take a magpie approach, flocking to the latest bit of kit or perhaps an ostrich, head down and making do with inefficient systems? Northgate Public Services’ housing director, Roger Birkinshaw, explains why neither tactic will help address the current challenges in housing. Time for a fresh approach Rising…
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Becoming an insights-driven organisation
Data is the fuel of your business; you’ll have heard plenty of times before how the insights you can glean from it will unlock better products and services, improved customer experiences, greater agility, and lower risk. And while most organisations have some sort of analytics or business intelligence (BI) capability, few have the true ability…
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Artificial intelligence in housing
Artificial intelligence (AI) powered solutions, in particular smart chat-bots, can help housing providers to transform themselves and meet the demands of the digital future. The digital future of social housing A recent survey by 3C Consultants suggested that by 2025 the typical housing provider will be fully digitised, offering 24/7, personalised services and having the…
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