As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
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Housing Management
Aareon appoints new MD
Aareon has announced that it has appointed Geraint Griffiths as its new joint managing director, alongside the recently-arrived Nigel Rees. Griffiths replaces Stephen Makin who is leaving to pursue new challenges. Griffiths joined Aareon in 1993 and has been the company’s chief operating officer for the past 15 years, including managing the recent merger of…
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Clearview launches GDPR software
Clearview has launched a new range of products and services to help organisations to attain and maintain GDPR compliance. Clearview said that its intelligent data discovery and management solution (DDAM) will help organisations to create an inventory of their information, assess compliance with the regulation and monitor and maintain GDPR compliance. Mark Hobart, managing director,…
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Aareon wins at Cheltenham Borough Homes
Cheltenham Borough Homes has chosen Aareon for its new housing management, asset management, mobile and self-service software. CBH began its procurement process in April 2017 to look for a replacement system to consolidate its core housing and asset management systems into a single integrated system. As the company has grown, its core business processes and…
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Civica – Lack of trust over data usage
UK citizens are “blind to how their data is used by organisations”, according to research from Civica, which found that only 11 per cent of the UK public trusted their local authority or the government to handle their data appropriately. Furthermore, as of March 2018, only 12 per cent of UK citizens were aware of…
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Technology & processes for GDPR in housing
As part of our focus on GDPR in this issue, Housing Technology interviewed seven GDPR experts from Aareon, BT, Clearview, Data Protection People, Hitachi Solutions and Impact Reporting on how housing providers should approach the impending legislation. Urgent GDPR issues Regarding which aspects of GDPR housing providers should address most urgently (i.e. the ‘quick wins’),…
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