Epic Housing is using Civica’s Cx Housing and Financials software to streamline core processes and offer a new portal for tenants, as well as introduce mobile working for the first time. The web-based Cx Housing platform is set to improve the tenants’ experience by extending online services and reducing manual data entry for staff. The…
Epic Housing takes Civica’s Cx HousingRead More →
Housing Management
New Promaster interface
Orchard has been working with web-design specialists Komodo to refresh the user interface of its Promaster asset management software. Given the widespread use of Promaster in the housing sector, the aim of Orchard’s project was to modernise the user interface (UI) while retaining the user experience (UX). Komodo began by collating a styles art board…
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Mergers & IT integration
When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. There is a ‘one plus one equals three’ aspiration that should be good news for the providers and their residents. Ensuring the right technology solutions are…
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The hidden side of GDPR
Few sectors in the UK hold as much personal data as the housing sector, from information on pay and benefits to details on religion and criminal history. The possession of such data means the sector is likely to be seen as a lucrative target by cyber criminals. The principal punitive costs of GDPR are well…
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GDPR and your contact centre
As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
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Aareon appoints new MD
Aareon has announced that it has appointed Geraint Griffiths as its new joint managing director, alongside the recently-arrived Nigel Rees. Griffiths replaces Stephen Makin who is leaving to pursue new challenges. Griffiths joined Aareon in 1993 and has been the company’s chief operating officer for the past 15 years, including managing the recent merger of…
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