Muir Group Housing Association has implemented Civica’s web-based Housing Cx software to digitise its services and improve communications with tenants. Ian Whitwell, assistant director of ICT, Muir Group Housing Association, said, “With more than 72,000 calls to our customer service team every year, we need to ensure a fast and efficient response and also to…
Muir goes live with Civica Housing CxRead More →
Housing Management
Data is a currency – Spend it wisely
Data is becoming a currency, but how do we derive value from it? We leave trails of data wherever we go these days. Each time we click on a website, or buy something, sign up to a newsletter or interact with an organisation, we produce data that, when aggregated and analysed, can reveal trends about…
Data is a currency – Spend it wiselyRead More →
Tandridge signs with Orchard
Orchard has reported that Tandridge District Council in Surrey is set to implement the company’s housing and asset management software in order to improve how it manages its portfolio of around 4,500 properties and garages. With emphasis on making it easier and faster for staff and customers to access the information they need, Tandridge is…
Tandridge signs with OrchardRead More →
Weaver Vale speeds up re-lets with Aareon QL Voids+
Weaver Vale Housing Trust has cut its average void periods from seven weeks to four weeks following its implementation of Aareon’s QL Voids+ software earlier this year. The housing provider originally implemented the Aareon QL housing management system in 2010, including the standard Aareon QL Voids Management module. However, following a value for money self-assessment…
Weaver Vale speeds up re-lets with Aareon QL Voids+Read More →
Aareon wins County Durham HMS & portal contract
Aareon UK has recently been awarded a contract for its Aareon QL housing management system and iHousing tenant portal by County Durham Housing Management Group (CDHG). CDHG was established in 2015 following the transfer of ownership and management of Durham County Council‘s former 18,500 properties. The housing group now consists of three local landlords, Dale…
Aareon wins County Durham HMS & portal contractRead More →
Next-generation digital platform from Orchard
Orchard has released a new digital platform to help housing providers deliver cost savings, efficiencies and improved services through digital transformation. As part of significant investments in new product development, Orchard designed and developed the solution in partnership with several customers and a specialist digital UX/UI consultancy. The platform is integral to Orchard’s existing core…
Next-generation digital platform from OrchardRead More →
