Over the past four years, Cherchefelle Housing Association has systematically outsourced more and more of its ICT services to technology supplier Comtec, beginning in 2006 with the implementation and hosting of a Citrix-based server solution to support remote working. The following year, the housing provider needed to upgrade its telephony functions to improve responsiveness and…
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Infrastructure
Do you really need MPLS?
If you are reading this then you probably have some involvement in how your organisation connects its various sites and users to the corporate network. Whatever WAN technology you are using, it is likely that you have been told that multi-protocol label switching (MPLS) is the preferred method to deliver connectivity for your organisation. This…
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Lean times call for thin measures
With the government’s emergency budget now laid bare, housing providers must evaluate the impact of the economic changes and what actions are required to adapt and survive. While the market may have enjoyed relative freedom and flexibility under the previous government, housing associations, like everyone with a dependency on the public purse, will need to…
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Vodafone unified comms for Seren
The Seren Group is using a fixed and mobile unified communications system from Vodafone to deliver faster housing and support services to vulnerable people in South Wales and Swindon. Seren often needs to provide urgent support, making it vital that its staff in their contact centre and offices can work together easily and are able…
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Avonline’s IRSNet supports digital inclusion
Digital switchover specialist Avonline has launched IRSNet for the delivery of secure broadband services to all residents of high-rise buildings and ‘multiple dwelling units’ using the existing coaxial cable network. Avonline’s new technology is aimed at providing a safe and reliable broadband service for properties in a sector with one of the lowest levels of…
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Comms freedom for One Vision
Following an OGC procurement process, Freedom Communications has deployed a bespoke Alcatel-Lucent converged voice and data communications system at One Vision Housing Association for the housing provider’s contact centre and internal operations. One Vision’s decision to review its communications systems was part of its commissioning of a new head office, as well as the need…
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