Accord Housing Association has recently gone live with a Cisco-based, IP-telephony system from Network Defence. The new unified communications systems, comprising a Cisco call manager phone system and Cisco contact centre, is expected to improve customer service and comply with the Audit Commission’s regulatory standards. Network Defence started the project in February 2009 and the…
Network Defence IP-telephony brings harmony to AccordRead More →
Infrastructure
Capex-free hosted applications
Based on a poll of its customers, SCC has found that organisations are increasingly turning to hosted applications for rapid access to best-of-breed technologies while also trying to reduce capital expenditure. Nick Martin, general manager of solution architecture, SCC, said, “While the economic downturn is putting pressure on IT departments to reduce operating costs, senior…
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Merlin and Bron Afon live with Sitehelpdesk.com
Sitehelpdesk.com has won new contracts with Merlin Housing Society and Bron Afon Community Housing to provide web-based support to their internal IT departments. Merlin Housing and Bron Afon both went live with Sitehelpdesk.com in July 2009, with each suite of software costing less than £5000, apparently a tenth of the costs of the other proposals…
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Acis signs up for Adam DR
Acis Group has awarded a five-year contract to Adam Continuity for the provision of full disaster recovery and business continuity services. The contract is worth around £25,000 and will run from July 2009. John Beevers, information and systems manager, Acis Group, said, “As with most organisations, our policy states that we must have a professional…
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£300k annual savings for Morrison with ISC
Morrison has outsourced its IT to ISC, saving the repairs and maintenance provider £300,000 each year. Ian Bryce, chief information officer, Morrison, said, “We needed to integrate our business as we had four different domains running with different versions of back-office applications, which meant duplications in patching and inconsistent standards. IT resourcing was also a…
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Golden Gates’ £120k NTL network live
NTL:Telewest Business has implemented a virtual private network across Golden Gates Housing’s entire organisation, spanning eight locations and 270 staff. The two-month project at Golden Gates, an ALMO for Warrington Borough Council’s 8700 properties, went live in April 2009, with the contract worth around £120,000. The Metro Ethernet VPN has connected Golden Gates’ seven offices…
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