Glasgow Housing Association, the UK’s largest social housing provider, has installed a new voice and data network from NTL:Telewest Business to improve services for its 90,000 tenants and homeowners across the city. Since the fibre-optic network went live in August 2009, GHA customers now have a single number to call for all queries, ranging from…
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Infrastructure
InTechnology adds voice to unified communications
InTechnology has launched the UK’s first unified communications (UC) solution with integrated IP telephony, video calling and audio/video conferencing on demand. In partnership with voice specialists POSTcti, InTechnology is offering a hosted Microsoft Office Communication Server service integrated with its desktop telephony service, resulting in an estimated 50 per cent reduction in unwanted email and…
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Network Defence IP-telephony brings harmony to Accord
Accord Housing Association has recently gone live with a Cisco-based, IP-telephony system from Network Defence. The new unified communications systems, comprising a Cisco call manager phone system and Cisco contact centre, is expected to improve customer service and comply with the Audit Commission’s regulatory standards. Network Defence started the project in February 2009 and the…
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Capex-free hosted applications
Based on a poll of its customers, SCC has found that organisations are increasingly turning to hosted applications for rapid access to best-of-breed technologies while also trying to reduce capital expenditure. Nick Martin, general manager of solution architecture, SCC, said, “While the economic downturn is putting pressure on IT departments to reduce operating costs, senior…
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Merlin and Bron Afon live with Sitehelpdesk.com
Sitehelpdesk.com has won new contracts with Merlin Housing Society and Bron Afon Community Housing to provide web-based support to their internal IT departments. Merlin Housing and Bron Afon both went live with Sitehelpdesk.com in July 2009, with each suite of software costing less than £5000, apparently a tenth of the costs of the other proposals…
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Acis signs up for Adam DR
Acis Group has awarded a five-year contract to Adam Continuity for the provision of full disaster recovery and business continuity services. The contract is worth around £25,000 and will run from July 2009. John Beevers, information and systems manager, Acis Group, said, “As with most organisations, our policy states that we must have a professional…
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