Shoreline Housing Partnership has gone live with its new communications infrastructure following the relocation of its headquarters. Before the move, Shoreline had little more than ordinary telephone extensions, making it difficult for it to meet national guidelines for call-handling efficiency or provide a seamless service to tenants. Steve Neul, head of IT, Shoreline Housing Partnership,…
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Infrastructure
Taking private lessons
Housing Technology asked Andrew Coaton to highlight some of the IT project delivery differences between the public and private sector. Andrew Coaton has not only been closely involved with IT in housing for 15 years but he has also spent over five years contracted to large private-sector organisations, such as Barclays, Dixons Group and Capital…
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Managing IT through mergers
In the past few years there has been a significant increase in mergers and acquisitions between housing organisations, each of which requires major infrastructure and personnel changes. As a result, software and IT service providers have had to mirror these changes in order to accommodate the changing organisational needs of their customers. At the moment,…
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Business continuity for smaller HAs
Gloucestershire-based Biscon has created a complete, fixed-price disaster recovery solution for small- and medium-sized housing organisations. Aimed at housing organisations with around 50 employees, Biscon’s fixed-price solution covers business continuity, disaster recovery, property damage restoration (including buildings, equipment and documents), relocation facilities and even insurance premium reductions. Mick Bayne, director, Biscon, said, “The fixed-cost solution is…
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Wales & West safe with Adam Continuity
Adam Continuity has launched Wales’s first disaster recovery operations centre shortly after extending its three-year contract with Wales and West Housing Association. With 9000 properties under management, 25,000 residents to support and 300 staff, WWHA has made a long-term commitment to its business continuity and disaster recovery strategy. Cardiff-based WWHA’s previous supplier had offered fixed…
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Housing gains from InTechnology’s 21CN deal
InTechnology has signed a five-year agreement which will see BT provide InTechnology with high-bandwidth voice and data services delivered over 21CN, BT’s next-generation Ethernet programme. The deal is particularly relevant to the housing sector due to many organisations operating across multiple sites; 21CN brings the benefits of high bandwidth Ethernet networks to enable housing organisations…
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