For years the IT department fought for the chance to demonstrate the business value of technology innovation. Yet after a flurry of CIO appointments in the late 1990s, housing associations appear to have largely changed their view about technology as a business enabler and could therefore be in danger of considering it as little more…
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Infrastructure
Weaver Vale opts for Citrix thin clients
Weaver Vale Housing Trust, one of Cheshire’s largest social landlords, has implemented thin-client services from Citrix to its 350 staff spread across the region. The thin-client strategy is intended to make it easier and faster for Weaver Vale’s IT team to deliver software and the associated updates, while increasing the working life of older PCs….
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£750,000 Ian Williams deal for MET
Property services specialist Ian Williams has signed a three-year, online services contract with Managed Enterprise Technologies for £750,000. Ian Williams, which looks after the maintenance and servicing of buildings for housing associations and councils, relies on its IT infrastructure for everything from logging calls and booking repairs, to scheduling planned works and communicating with operatives…
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Riverside helpdesk
Riverside Group has implemented helpdesk software from House-on-the-Hill to support its 2400 staff. Following its 2006 merger with English Churches Housing Group, Riverside is one of the UK’s largest housing associations with more than 50,000 properties for rent and shared ownership. The group’s IT group has 40 staff, half of whom work on the IT…
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Remote control in Swansea
Swansea Housing Association has reduced IT support by 97 per cent using NetOp’s multi-platform remote support solution. Having grown from refurbishing a number of terraced houses in 1978, Swansea Housing Association now owns almost 3000 homes in the Swansea and Neath Port Talbot areas. Its amalgamation with Dewi Sant Housing Association this year will increase…
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Ringing the changes at Irwell Valley
Irwell Valley has signed a £160,000 deal with Redstone Converged Solutions for an IP-based contact centre. Irwell Valley previously had separate telephony systems which were nearing their end-of-life at each of its sites in Manchester, Bolton, Sale and Denton. An internal review identified the need for improved technology in order to monitor call volumes and…
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