Swansea Housing Association has reduced IT support by 97 per cent using NetOp’s multi-platform remote support solution. Having grown from refurbishing a number of terraced houses in 1978, Swansea Housing Association now owns almost 3000 homes in the Swansea and Neath Port Talbot areas. Its amalgamation with Dewi Sant Housing Association this year will increase…
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Infrastructure
Ringing the changes at Irwell Valley
Irwell Valley has signed a £160,000 deal with Redstone Converged Solutions for an IP-based contact centre. Irwell Valley previously had separate telephony systems which were nearing their end-of-life at each of its sites in Manchester, Bolton, Sale and Denton. An internal review identified the need for improved technology in order to monitor call volumes and…
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Charting a virtual course
New Charter Housing Trust Group has transformed its technology infrastructure by moving from numerous physical servers to just a few virtual servers. New Charter’s decision to virtualise its infrastructure was prompted by the need to upgrade its ageing servers, many of of which dated from 2000 following a stock transfer from Tameside Council in Manchester….
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But is it web-enabled?
I would like to introduce this article by describing a common situation when we are demonstrating our software to housing associations. Imagine a group of people animatedly discussing how the software might help them, when one person, usually a senior director, asks in a knowledgeable tone, “ah, but is it web-enabled?”. When pressed to explain…
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Peak service for Cairn
Cairn Housing Association has restructured its network to provide connectivity to all of its 35 remote sites in Scotland, achieving 99.999 per cent uptime while re-using much of its existing hardware. Cairn manages 2800 properties in Scotland, with offices in Edinburgh, Glasgow, Coatbridge and Thurso. For the past three or four years, Cairn has had…
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Some data are more equal than others
The answer is multi-tiered data management – so what is the question? There are many questions to which MDM is the answer. One is ‘How do you reduce the cost of securing the data and information that you rely on for your daily operations?’ Another… ‘Do you set policies to manage the data on your…
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