The internet of things offers significant opportunities for improving the lives of those in social housing and for service provision. The University of Bristol, Royal Borough of Greenwich, Believe Housing, Bromford Labs, Homelync and Bristol City Council’s City Innovation Team are conducting research to ensure our work is ethically sound and leads to beneficial outcomes…
Ethical IoT for housingRead More →
Infrastructure
Good suppliers and bad suppliers at Trivallis
Our decision to remove Citrix and our thin-clients and replace them with laptops was completed just a few months ago. That decision, along with our implementation of Microsoft Teams has seen staff being able to work from home with the minimum of fuss and very few problems. The recent replacement of our firewall to give…
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Can robots help housing providers through the coronavirus crisis?
Coronavirus is forcing housing providers to consider how they interact with tenants virtually and exposing holes in their current technology infrastructures. While this may prompt a greater urgency for digital transformation, RPA (robotic process automation) could solve some of today’s issues and be implemented today, even while offices are closed. What is RPA? Robotic process…
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The future of fire safety in social housing
Nick Rutter, chief product officer at FireAngel, explores the latest fire safety innovations available to housing providers to not only help achieve full compliance while minimising running costs but also provide intelligent, connected solutions that can be adapted for the future. From struggling to gain access to properties, to overcoming issues regarding the adequate measurement…
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AI in housing – Five questions to ask first
Despite the theoretical power of artificial intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry Jinman from EBI.AI outlines the five most common mistakes and how to avoid them. While AI promises a new dawn of efficiency, performing tasks better, faster, with fewer people, at lower cost and on…
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A code of ethics for chatbots
More and more of the housing providers and local authorities I talk to have recognised that their customers want self-service capability and that a chatbot is the best way to provide it. From providing automated customer service for rent queries to raising a repair, chatbots offer an opportunity to serve customers on multiple digital channels…
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