Despite the theoretical power of artificial intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry Jinman from EBI.AI outlines the five most common mistakes and how to avoid them. While AI promises a new dawn of efficiency, performing tasks better, faster, with fewer people, at lower cost and on…
AI in housing – Five questions to ask firstRead More →
Infrastructure
A code of ethics for chatbots
More and more of the housing providers and local authorities I talk to have recognised that their customers want self-service capability and that a chatbot is the best way to provide it. From providing automated customer service for rent queries to raising a repair, chatbots offer an opportunity to serve customers on multiple digital channels…
A code of ethics for chatbotsRead More →
M-Files’ EDRM at Newark & Sherwood Homes
Newark and Sherwood Homes is using M-Files to completely revamp how it stores, searches and retrieves all of its property and tenancy information. By shifting away from traditional folder structures and using metadata instead, NSH’s staff can now quickly and easily find, manage and share information across the organisation by simply describing what a document…
M-Files’ EDRM at Newark & Sherwood HomesRead More →
Cadcorp’s hosted mapping streamlines data sharing for Citizen Housing
Citizen Housing has sped up its procurement process by sourcing web mapping software from Cadcorp though the G-Cloud framework, avoiding a lengthy tender process. Citizen selected Cadcorp SIS WebMap for presenting and interrogating spatial data. This is accessed via a browser and includes a mobile-tuned interface. It’s cloud hosted on Microsoft Azure with the geospatial…
Cadcorp’s hosted mapping streamlines data sharing for Citizen HousingRead More →
Ground-breaking solutions with Office 365
Office 365 as a sector-specific solution As the adoption of Microsoft Office 365 powers ahead in the housing sector and most social housing providers have completed their migrations of email to the cloud, many are now embarking on true digital transformation via the ground-breaking Office 365 Power Platform. The Office 365 journey has been an…
Ground-breaking solutions with Office 365Read More →
Mobile-first to the cloud
Two of the most-discussed trends in social housing IT over the past few years have been: The migration of systems from on-premise to the cloud; Mobile-first approaches to tenant communications. More housing providers are asking whether it’s possible to scale their migration to the cloud, and to start with front-end services while back-end services remain…
Mobile-first to the cloudRead More →
