Gentoo is now in its first phase of a programme to use robotic process automation (RPA) to minimise the need for human intervention in manual, repetitive and error-prone tasks, based on technology from The Robot Exchange. Nigel Wilson, CEO, Gentoo Group, said, “The initial automation was a non-customer facing administration task. By trialling the technology…
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Infrastructure
CertOn’s online portal for housing documents
New technology start-up CertOn is using a combination of QR codes, an app and online portal to safeguard and give immediate access to any important property-related documents. At the Electrical Industry Awards in 2019, CertOn won awards for ‘best electrical app’ and ‘commercial product of the year, as well as the ‘top product award’ from…
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NIHE opts for Orchard Managed Service
The Northern Ireland Housing Executive has chosen Orchard Managed Service to ensure high levels of uptime and support for their highly customised integration of Orchard Housing. Orchard was appointed a year ago after ousting NIHE’s incumbent managed services supplier; since then, NIHE has seen reduced levels of downtime and benefitted from increased levels of out-of-hours…
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Tough times & sharing your experiences
These are incredibly difficult times, and both our personal and working lives are set to be extraordinarily different for at least the next few months. There will be many challenges ahead, but together we can help to build resilience and support each other in our respective endeavours. We saw the strength that housing providers can…
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BCHA launches IoT programme with Daizy
Bournemouth-based BCHA is partnering with local technology business Daizy to install IoT sensors to monitor building systems and environmental conditions across its 1,700 properties, with the aim of identifying issues that could adversely affect residents’ quality of life. Martin Hancock, CEO, BCHA, said, “Many housing providers are discussing the potential benefits of the internet of…
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Community Fibre brings full-fibre broadband to London’s social housing
Community Fibre has now enabled 100,000 premises with its full-fibre broadband network. The buildings are located across 16 of London’s 33 boroughs, with 84 per cent of these premises being social housing. Over 70 per cent of social housing in the London Borough of Wandsworth now have Community Fibre’s full-fibre broadband, followed by 57 per…
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