Why is it some people find testing software so difficult and stressful? In this article, I will look at not only some areas of best practice but also the pitfalls. Testing software implementations is a big thing! It’s important to get that out of the way. Too many times companies implementing new software treat it…
Testing – A route to stress or success?Read More →
Infrastructure
Curo Housing’s Sunrise ITSM
Curo Housing is using Sunrise’s IT service management software to support its 550 staff. Curo’s service desk team looks after over 1,000 devices, including phones, PCs and Chromebooks. Since Sunrise went live in 2014, over 44,000 service tickets have been raised, resulting in a 98 per cent satisfaction rating from Curo’s end-users. Since the initial…
Curo Housing’s Sunrise ITSMRead More →
Mitigating business disruption events
The social housing sector is at significant and growing risk of disruptive incidents that can affect housing providers and their tenants. The fallout from the Grenfell Tower fire has rightly heightened all housing providers’ sensitivity to their duty of care towards tenants when a potentially life-threatening disaster strikes; even a lift breakdown in a tower…
Mitigating business disruption eventsRead More →
How low can you go?
My experience working with social housing providers regularly highlights what a huge challenge it is to be a ‘good’ landlord. Against a backdrop of regulatory change, budget cuts, skills shortages and the pressure to modernise, IT departments and digital teams struggle to provide the levels of customer service and employee satisfaction needed to deliver a…
How low can you go?Read More →
Capita opens cyber-security centre in Belfast
Capita IT Services has expanded the scope of its managed services with the launch of a new security operations centre (SOC) in Belfast, adding to the company’s existing provision of end-to-end security services across the UK and Ireland. The company said that the proliferation of connected personal devices in workplaces, increased use of cloud and…
Capita opens cyber-security centre in BelfastRead More →
Devon Council opts for low-code OutSystems
Following a lengthy tender process, Devon County Council has awarded a three-year contract to OutSystems for a low-code application development platform. The council said, “We want to take advantage of the added simplicity, speed and functionality offered by the latest low-code application infrastructure technologies to develop better services for both citizens, staff and partners. The…
Devon Council opts for low-code OutSystemsRead More →
