Your Homes Newcastle is taking an innovative approach to fire safety with a pilot project using thermal imaging cameras. YHN has installed Mobotix thermal-imaging cameras in three of its 45 multi-storey blocks across Newcastle in a trial partnership with OpenView Security Solutions. The project involves the installation of Mobotix thermal cameras in bin-chute rooms to…
YHN trials Mobotix thermal imaging & fire prevention from OpenViewRead More →
Infrastructure
Whatever happened to the internet of things?
This article is based on the presentation I recently gave at the Housing Technology 2019 conference; coincidentally, it was exactly five years ago at the same event that I first began talking about the internet of things in social housing. Whenever I have met social housing and IT professionals, they have reflected that placing sensors…
Whatever happened to the internet of things?Read More →
Testing – A route to stress or success?
Why is it some people find testing software so difficult and stressful? In this article, I will look at not only some areas of best practice but also the pitfalls. Testing software implementations is a big thing! It’s important to get that out of the way. Too many times companies implementing new software treat it…
Testing – A route to stress or success?Read More →
Curo Housing’s Sunrise ITSM
Curo Housing is using Sunrise’s IT service management software to support its 550 staff. Curo’s service desk team looks after over 1,000 devices, including phones, PCs and Chromebooks. Since Sunrise went live in 2014, over 44,000 service tickets have been raised, resulting in a 98 per cent satisfaction rating from Curo’s end-users. Since the initial…
Curo Housing’s Sunrise ITSMRead More →
Mitigating business disruption events
The social housing sector is at significant and growing risk of disruptive incidents that can affect housing providers and their tenants. The fallout from the Grenfell Tower fire has rightly heightened all housing providers’ sensitivity to their duty of care towards tenants when a potentially life-threatening disaster strikes; even a lift breakdown in a tower…
Mitigating business disruption eventsRead More →
How low can you go?
My experience working with social housing providers regularly highlights what a huge challenge it is to be a ‘good’ landlord. Against a backdrop of regulatory change, budget cuts, skills shortages and the pressure to modernise, IT departments and digital teams struggle to provide the levels of customer service and employee satisfaction needed to deliver a…
How low can you go?Read More →
