Together Housing Group, which handles over 38,000 calls a month, has successfully migrated the telephony platforms of its five constituent housing organisations onto a single system from Mplsystems. After the group’s formation in 2011 to join five separate housing associations, it found that the various customer service centres were all using different telephony platforms, with…
Five into one at Together Housing with MplsystemsRead More →
Infrastructure
Trent & Dove’s virtual infrastructure with Synapse360
Synapse360 has built a new virtual IT infrastructure for Trent & Dove Housing that provides both office-based and remote workers with fast and secure access to corporate systems. The new EMC-based infrastructure replaces the housing provider’s legacy hardware and the project is largely in response to the growing demand for ‘always on’ access to corporate…
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Exponential IT changes at Gloucester City Homes
Gloucester City Homes is planning to upgrade its IT infrastructure, desktop and mobile working solutions to improve service access to tenants, enabling channel shifting and increased digital inclusion. The upgrade will be carried out by Exponential-e as part of a five-year contract to provision, manage and support GCH’s entire IT infrastructure. Underpinned by Exponential-e’s managed…
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Housing providers and the Internet of Things
A new report from Capita has suggested that housing providers should be looking at ways of harnessing the Internet of Things (IoT) to help increase efficiencies and improve their services to tenants. The paper, titled ‘Smarter property management: when the Internet of Things meets smart asset management’, explores how housing providers could use the IoT…
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You can’t protect yesterday
It seems that since time immemorial, the IT world has had its standard for measuring success. The much coveted ‘five nines’; the traditional promise of 99.999 per cent uptime for the business, and it is universally accepted that’s all you need to know or care about for business continuity. It covers the basics of ‘likelihood’…
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Phoenix backs up Castle Vale
Castle Vale Community Housing Association has replaced its tape-based backup and recovery infrastructure with a cloud-based, managed service from Phoenix. The new service is faster and more reliable than its previous infrastructure and offers ‘pay as you grow’ scalability. Mohammed Sarfraz, IT & network administrator, Castle Vale Community Housing Association, said, “We need to ensure…
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