Cloud computing has the potential to slash costs, improve efficiency and deliver a new range of valuable tenant services by 2015, according to a new report from CloudXL. The ‘Clouding over: Forecasts of big change for the housing sector’ report identified some of the advantages of cloud computing including: Employees can work and share information…
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Infrastructure
House-on-the-Hill releases new service desk software
House-on-the-Hill Software has just launched the latest version of its service desk software which is used widely in the housing sector for service and facilities management. SupportDesk 2012 includes a graphical workflow designer for service level management, automated change authorisations for change requests from end-users, and case-based reasoning through an interactive display of possible solutions…
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Better performance management with data integration
Aspirations and expectations of delivering exemplary customer service and an engaging community strategy have never been greater within the housing sector. Business executives and stakeholders continue to place ever-increasing importance on these values and are always looking for solutions to help raise standards and improve tenant satisfaction. My experience is that the key to achieving…
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Data warehousing for better performance
Why has performance management in the social housing sector failed to deliver? Traditionally, performance management and reporting has focused on boardroom measures and regulatory compliance. In most cases, gathering and distributing this information is a manual process, resulting in a substantial drain on time and resources and making it costly to produce, prone to errors…
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Data centres – How greener technology can save you money
Carbon taxes, energy costs and public awareness are driving most companies, including housing providers, to run more sustainable operations and increase energy efficiency. One of the biggest energy guzzlers in any large organisation is its data management operations. In previous editions of Housing Technology, my colleagues have discussed the problems and costs associated with storing…
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Telepresence intrinsic to NPS Group
Having completed the implementation of a ‘telepresence’ video-conferencing system from Tandberg at NPS Group, a national property services company majority owned by Norfolk County Council, Intrinsic Technology has reported that the service had achieved a return on investment within the first nine months of its operation. The adoption of the telepresence system as a viable…
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