Blue Chip has reported that it completed the implementation last year of a VMware-based virtual infrastructure at Sovereign Housing Association, with the project costing around £120,000 and taking five weeks to complete. The new virtual infrastructure replaced Sovereign’s previous system which lacked the scalability, flexibility and resilience to cope with the demands of its 1,000-strong…
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Infrastructure
Delivering shared services in practice
At the recent Housing Technology conference in Birmingham, Sovereign Business Integration Group hosted an interactive seminar to discuss the shared services experiences of a number of companies. This article highlights some of the key points raised in the panel discussion which was hosted by James Threapleton, Sovereign’s director of housing. While many organisations have explored…
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‘Clouding over’ report from CloudXL
Cloud computing has the potential to slash costs, improve efficiency and deliver a new range of valuable tenant services by 2015, according to a new report from CloudXL. The ‘Clouding over: Forecasts of big change for the housing sector’ report identified some of the advantages of cloud computing including: Employees can work and share information…
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House-on-the-Hill releases new service desk software
House-on-the-Hill Software has just launched the latest version of its service desk software which is used widely in the housing sector for service and facilities management. SupportDesk 2012 includes a graphical workflow designer for service level management, automated change authorisations for change requests from end-users, and case-based reasoning through an interactive display of possible solutions…
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Better performance management with data integration
Aspirations and expectations of delivering exemplary customer service and an engaging community strategy have never been greater within the housing sector. Business executives and stakeholders continue to place ever-increasing importance on these values and are always looking for solutions to help raise standards and improve tenant satisfaction. My experience is that the key to achieving…
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Data warehousing for better performance
Why has performance management in the social housing sector failed to deliver? Traditionally, performance management and reporting has focused on boardroom measures and regulatory compliance. In most cases, gathering and distributing this information is a manual process, resulting in a substantial drain on time and resources and making it costly to produce, prone to errors…
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