Housing IT specialist 4Net has been awarded ‘service expert’ status by Avaya based on its work around unified communications and robust contact centre strategies. Richard Pennington, managing director, 4Net, said, “We’re proud to be the first and only Avaya partner across the North of England to become accredited to ‘service expert’ level but, corporate chest-beating…
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Infrastructure
Cutting costs through flexible data management
The National Housing Federation recently warned that proposed new accountancy standards could have a massive financial impact on England’s housing associations, reducing their book value by over £1 billion and costing £150 million in red tape. This has prompted fears that plans for thousands of new affordable homes will now be axed to cover the…
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Wakefield & District cuts IT support by 20% with ICM
said that the move to ICM would reduce its support costs by around 20 per cent, a saving around £6,000 per year. ICM will now support the entire hardware and software infrastructure used by WDH’s 1,400 employees. This includes desktop PCs in 21 offices and the laptops, PDAs and smartphones used by WDH’s mobile workers…
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ConvergeOne’s cloud seminar in Manchester
Housing Technology supported ConvergeOne’s seminar on cloud computing and virtualisation in Manchester at the end of July. ConvergeOne, a Cisco Premier Partner and sponsor of the Housing Technology 2012 conference, explained the challenges around cloud computing and discussed the advantages of optimising datacentres and moving to cloud-based services. Cisco, Comstor, NetApp and VMware also took…
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Atlanta supports Network Housing
Network Housing Group is using Atlanta Technology to support its virtualised server and storage requirements, including VMware and Microsoft Exchange Server. Patrick Dawson, head of IS operations, Network Housing Group, said, “While we have third-line support capability within our in-house team of 10, we need to have a clear route to escalate and quickly resolve…
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Managing communication costs
Nick Hoareau from Siemens takes a look at an increasingly complex ICT environment and considers the business value of a move to managed services within the housing sector. On March 25 2011, the Chancellor’s second Budget outlined his ‘jobs and growth’ vision for economic recovery. Promising radical reforms to the planning system and powerful financial…
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