Accord Group’s seven-strong IT team has recently achieved ISO/IEC 20000 certification, the international standard for IT service management. Using House on the Hill’s service-desk system as the underlying platform and with help from a specialist ITSM consultant at Public IT, Accord implemented new processes for problem, change and configuration management before going on to develop…
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Infrastructure
Get a grip on your costs
How unified communications can give you vital budget predictability “A lot of people in housing technology are looking closely at their finances at the moment” – that was the opinion expressed by industry expert Stewart Buchanan from Gartner at Housing Technology’s 2010 conference*. And throughout Housing Technology’s 2011 conference what became clear was that although…
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CHS business continuity with EACS
Systems integrator EACS has just completed the implementation of a virtualised disaster recovery and business continuity infrastructure at CHS Group, based on NetApp storage and Microsoft virtualisation software. The catalyst for the project was an internal audit highlighting the need for CHS to upgrade its business continuity systems; its existing processes were limited to overnight…
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Muir Group goes virtual with Intrinsic
After a 22-day deployment by Intrinsic Technology, Muir Group has virtualised many of its servers and significantly updated its disaster recovery capabilities. Prior to the virtualisation project, Muir had a number of old servers that needed to be replaced and no centralised storage, while its only disaster recovery policy was to take back-up tapes off…
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Getting the bandwidth you need
The squeeze on budgets affecting both the private and public sector has given a new urgency to the age-old business question – how can we get more from fewer financial resources? Construction projects reportedly fell by 30 per cent in the last three months of 2010. Housing initiatives are seeing drastic cuts. And the National…
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Mitel housing award for Actimax
IP communications provider Actimax has been given ‘housing specialist partner’ status by Mitel Networks. The criteria for the Mitel certification to IT suppliers include the availability of dedicated housing sales and design specialists, the provision of onsite housing demonstration facilities, and housing reference sites and case studies. John Massey, managing director of Actimax said, “Housing…
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