Capita has won contracts with MHS Homes and Rochdale Boroughwide Housing to deliver ResponsEye, a video-streaming solution developed from Capita’s emergency services software, 999eye. ResponsEye enables tenants to live-stream videos direct to their housing provider’s customer support teams, without the need for a dedicated app. Tenants experiencing a problem with the property, such as a…
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Mobile Working
Totalmobile transforms operations at Coastline Housing
Coastline Housing has reported how it has transformed its repair processes and performance following its implementation of Totalmobile’s Connect cloud-based job management software. Coastline Housing originally chose Connect to streamline the delivery of its repair and maintenance services. The Totalmobile platform was then extended to support new service delivery innovations and power new digital services…
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Orchard AccuServ’s integrated repairs at Hyde
Hyde Housing has chosen Orchard’s AccuServ software for its DLO-based repairs and maintenance operations. Five years ago, the housing provider’s system for managing the repairs and maintenance of its 14,500 properties was complicated, inefficient and untrustworthy. Its operations team was relying on numerous disparate business applications to manage its work, resulting in duplicate and often…
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Barnet Homes launches in-house repairs with Totalmobile
Barnet Homes is using Totalmobile’s Connect cloud-based job management software to power up its new in-house housing maintenance and repairs service. Pete Davey, head of IT, Barnet Homes, said, “Our vision is to deliver services efficiently, first time. To achieve that goal, we needed a modern system that could handle everything from appointment booking to…
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Live streaming from Orbis Protect
Housing staff in high-risk roles are being offered enhanced protection thanks to body-worn cameras, state-of-the-art live streaming technology and a 24/7 monitoring and response service from Orbis Protect. Orbis Protect is introducing its Red Alert Body Worn Video service which works across 2G/3G/4G and wi-fi connectivity after forming a partnership with Digital Barriers to improve…
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Notting Hill Genesis & Peabody’s Plentific digital marketplace
Notting Hill Genesis and Peabody have jointly appointed Plentific to deliver an innovative dynamic purchasing system and digital marketplace for repairs and maintenance. Plentific’s online portal is intended to provide a complete work-order and supply-chain management system across all job sizes, based around a pool of locally sourced, pre-vetted repairs and maintenance operatives. The two…
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