North Tyneside Council is now seeing measurable improvements to its business processes since implementing Orchard’s AccuServ repairs and maintenance software last year. In April 2019, North Tyneside Council completed a two-year project to bring their construction and responsive repairs services back in house after previously outsourcing them. The council was primarily looking for a cloud-based…
North Tyneside’s experience with Orchard Repairs & MaintenanceRead More →
Mobile Working
Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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Thirteen cuts repairs by £500k with ROCC
The digital transformation of Thirteen Group’s housing repairs service with ROCC has saved the housing provider over £500,000 and increased its ‘first-time fixes’ to more than 98 per cent of jobs. Thirteen decided to implement a new repairs system after suffering from problems and outages with its existing gas servicing and repairs division, opting for…
Thirteen cuts repairs by £500k with ROCCRead More →
Totalmobile’s remote diagnostics at Leicester City Council
Leicester City Council has deployed Remote Assistance from Totalmobile. The cloud-based video diagnostics system enables potential jobs to be remotely triaged and prioritised without the need to send an operative to residents’ homes. Configured and deployed in just four days, the Totalmobile software is being used in the council’s housing repairs and maintenance department. And…
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Liverpool supports vulnerable citizens with Civica’s Community Helper
Liverpool City Council has used a low-code technology platform from Civica to implement a new Community Helper tool to deliver emergency support to citizens who are self-isolating as a result of the coronavirus. The new system is free for all councils for six months. Community Helper has automated all of the processes involved in the…
Liverpool supports vulnerable citizens with Civica’s Community HelperRead More →
Totalmobile acquires Lone Worker Solutions and Software Enterprises
Totalmobile has bought Lone Worker Solutions and Software Enterprises (known as Global Rostering System) to extend the company’s end-to-end suite of field service management software. The lone worker technology provided by LWS is currently being used by over 70,000 field-based workers. LWS provides access to safety alerts, status updates and geospatial information to support staff…
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