Hyde Housing has chosen Orchard’s AccuServ software for its DLO-based repairs and maintenance operations. Five years ago, the housing provider’s system for managing the repairs and maintenance of its 14,500 properties was complicated, inefficient and untrustworthy. Its operations team was relying on numerous disparate business applications to manage its work, resulting in duplicate and often…
Orchard AccuServ’s integrated repairs at HydeRead More →
Mobile Working
Barnet Homes launches in-house repairs with Totalmobile
Barnet Homes is using Totalmobile’s Connect cloud-based job management software to power up its new in-house housing maintenance and repairs service. Pete Davey, head of IT, Barnet Homes, said, “Our vision is to deliver services efficiently, first time. To achieve that goal, we needed a modern system that could handle everything from appointment booking to…
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Live streaming from Orbis Protect
Housing staff in high-risk roles are being offered enhanced protection thanks to body-worn cameras, state-of-the-art live streaming technology and a 24/7 monitoring and response service from Orbis Protect. Orbis Protect is introducing its Red Alert Body Worn Video service which works across 2G/3G/4G and wi-fi connectivity after forming a partnership with Digital Barriers to improve…
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Notting Hill Genesis & Peabody’s Plentific digital marketplace
Notting Hill Genesis and Peabody have jointly appointed Plentific to deliver an innovative dynamic purchasing system and digital marketplace for repairs and maintenance. Plentific’s online portal is intended to provide a complete work-order and supply-chain management system across all job sizes, based around a pool of locally sourced, pre-vetted repairs and maintenance operatives. The two…
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North Tyneside’s experience with Orchard Repairs & Maintenance
North Tyneside Council is now seeing measurable improvements to its business processes since implementing Orchard’s AccuServ repairs and maintenance software last year. In April 2019, North Tyneside Council completed a two-year project to bring their construction and responsive repairs services back in house after previously outsourcing them. The council was primarily looking for a cloud-based…
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Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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