The digital transformation of Thirteen Group’s housing repairs service with ROCC has saved the housing provider over £500,000 and increased its ‘first-time fixes’ to more than 98 per cent of jobs. Thirteen decided to implement a new repairs system after suffering from problems and outages with its existing gas servicing and repairs division, opting for…
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Mobile Working
Totalmobile’s remote diagnostics at Leicester City Council
Leicester City Council has deployed Remote Assistance from Totalmobile. The cloud-based video diagnostics system enables potential jobs to be remotely triaged and prioritised without the need to send an operative to residents’ homes. Configured and deployed in just four days, the Totalmobile software is being used in the council’s housing repairs and maintenance department. And…
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Liverpool supports vulnerable citizens with Civica’s Community Helper
Liverpool City Council has used a low-code technology platform from Civica to implement a new Community Helper tool to deliver emergency support to citizens who are self-isolating as a result of the coronavirus. The new system is free for all councils for six months. Community Helper has automated all of the processes involved in the…
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Totalmobile acquires Lone Worker Solutions and Software Enterprises
Totalmobile has bought Lone Worker Solutions and Software Enterprises (known as Global Rostering System) to extend the company’s end-to-end suite of field service management software. The lone worker technology provided by LWS is currently being used by over 70,000 field-based workers. LWS provides access to safety alerts, status updates and geospatial information to support staff…
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Free Gas Tag tool to manage access attempts
Housing providers and contractors who are facing new challenges to access properties during the pandemic can now use Gas Tag’s ‘unable to access’ (UTA) software free of charge. Gas Tag’s software makes it easier for housing providers and contractors to report and evidence UTA incidents due to self-isolation. Originally developed to support the company’s current…
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Rapid augmented video for repairs from Totalmobile
East Lothian Housing and MCP Property Services are the first in the UK use Totalmobile’s augmented video solution to reduce face-to-face contact during the pandemic. The new Remote Assistance Capability developed by Totalmobile enables the two organisations’ housing maintenance and repair specialists to create a live video stream which can be accessed by both the…
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