Fortem’s On My Way system, developed in-house, allows residents to track their tradespeople right to their door and give them better indications of when they will be arriving. On My Way combines real-time data received through Fortem’s Castleton Maintain software, Totalmobile and Juce vehicle tracking software. The system also gives housing providers’ call centres another…
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Mobile Working
Tough times & sharing your experiences
These are incredibly difficult times, and both our personal and working lives are set to be extraordinarily different for at least the next few months. There will be many challenges ahead, but together we can help to build resilience and support each other in our respective endeavours. We saw the strength that housing providers can…
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From technophobe to IT trainer – My journey to becoming a digital devotee
When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
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Encouraging women into housing IT
Is it right that we are still discussing women in IT as a standalone topic in 2020? The dawn of a new decade demands a hard look at why this subject continues to require special attention. According to the training and job website Women in Tech, “Only one in six tech specialists in the UK…
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What3words for Safepoint
Safepoint has partnered with What3Words to add the company’s brilliantly simple way to denote locations to its lone-worker app. What3words has divided up the world into a grid of 3m squares that can each be identified by three simple words. For example, Housing Technology’s headquarters is ///decent.salad.faster, while Safepoint’s offices can be found at ///calm.gives.comet….
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Orchard buys InterNETalia for repairs and maintenance
Orchard has bought InterNETalia and its well-known AccuServ software to strengthen its end-to-end repairs and maintenance solutions for housing providers and contractors. The two companies described Orchard AccuServ Repairs & Maintenance as a single solution for recording, scheduling and managing repairs, emergency and planned work, voids and compliance jobs. It makes job and sub-contractor management…
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