Great Places Housing is using Stock Right Now software to manage the imprest van stock of its mobile operatives. The housing provider originally asked Stock Right Now to perform an audit on its then poorly performing repairs service. Materials supply was highlighted as the key driver for positive change because it was taking multiple visits…
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Mobile Working
Gas Tag launches X-Tag and Portal 2.0
Gas Tag has announced that it is making it even easier for housing providers to monitor their gas safety and compliance with the launch of its new Portal 2.0. Gas Tag’s Portal 2.0 development has been focused on navigation, splitting the product into six main task areas – compliance, management, jobs, issues, audit and administration….
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Handling delays and uncertainty in housing repairs
We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
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Bro Myrddin Housing goes mobile with PanConnect
Bro Myrddin Housing is set to mobilise its staff with Housing Insight’s PanConnect software. Samantha Fell, operations manager, Bro Myrddin, said, “PanConnect links directly into our CRM system and uses Microsoft Azure in line with our ‘cloud first’ approach. The initial set-up of the PanConnect app has been very speedy and effortless, with regular communications…
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HomeServe becomes fast, lean and smart
HomeServe is now using Fast Lean Smart’s mobile scheduling and route planning software for its boiler installations division, with the result that it is getting to its customers 25 per cent faster than before. Richard Wilson, IT director for boiler installations, HomeServe, said, “We had previously always relied on the personal knowledge of our planning…
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Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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