We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
Handling delays and uncertainty in housing repairsRead More →
Mobile Working
Bro Myrddin Housing goes mobile with PanConnect
Bro Myrddin Housing is set to mobilise its staff with Housing Insight’s PanConnect software. Samantha Fell, operations manager, Bro Myrddin, said, “PanConnect links directly into our CRM system and uses Microsoft Azure in line with our ‘cloud first’ approach. The initial set-up of the PanConnect app has been very speedy and effortless, with regular communications…
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HomeServe becomes fast, lean and smart
HomeServe is now using Fast Lean Smart’s mobile scheduling and route planning software for its boiler installations division, with the result that it is getting to its customers 25 per cent faster than before. Richard Wilson, IT director for boiler installations, HomeServe, said, “We had previously always relied on the personal knowledge of our planning…
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Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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Castleton adds Localz ‘Find My Engineer’ solution
Location and mobile technology experts Localz have been announced as a new software partner for Castleton Technology, with the addition of its ‘Find My Engineer’ solution to Castleton’s existing suite of housing software. Ian Stewart, commercial sales manager, Castleton Technology, said, “With an average of 20 per cent failed appointments and each failed appointment costing…
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Kirona bought by Advanced
Advanced has bought Kirona, the field-based workforce and resource scheduling software provider. The acquisition is intended to strengthen Advanced’s ERP capabilities. Although 80 per cent of its revenue comes from social housing, Kirona also has expertise in central and local government, infrastructure, retail, utilities and healthcare, with customers including Balfour Beatty, Carpetright and North Lanarkshire…
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