With more and more housing providers adopting technologies and processes such as artificial intelligence (AI), robotic process automation (RPA) and business process management (BPM), just waiting in the wings is process orchestration (a.k.a. event orchestration). At present, most housing providers’ automations are limited to a task level (tactical), whereas orchestration is the automation of linked…
Bring on the orchestra…Read More →
Mobile Working
Plentific launches Planned Maintenance
Plentific has added a new Planned Maintenance solution to its existing property management platform, with the aim of enabling housing providers to become more proactive and responsive in their planned and cyclical maintenance activities. Plentific said that users of its Planned Maintenance solution could expect to reduce the cost of a work order by 150…
Plentific launches Planned MaintenanceRead More →
Editor’s Notes
Variety, imagination, rigour & determination We’ve just completed the first round of judging the inaugural Housing Technology Awards 2024 before the entries are reviewed by our external panel of judges. Without going into the details of individual entries, the awards’ entries are a true showcase of both the breadth and depth of technology-based innovation and…
Editor’s NotesRead More →
Split-second field-service with AI
More and more housing providers are turning to enhanced AI to strengthen their operational performance, improve customer service and retain skilled staff. Chatbots began to gain popularity in the mid-2010s. The technology and its applications have significantly improved, making it more accessible and useful now that it’s moved from simple forms of automation to more…
Split-second field-service with AIRead More →
Manifest connects A2Dominion, Mears & RedkiteCRM
Following A2Dominion’s recent appointment of Mears Group as its new repairs and maintenance contractor, Manifest Software Solutions has completed the integration of A2Dominion’s Dynamics 365-based RedkiteCRM repairs management system and its associated processes with Mears’ own systems within just eight weeks. At the start of the project, A2Dominion identified key areas to focus on as…
Manifest connects A2Dominion, Mears & RedkiteCRMRead More →
8×8 launches remote video repairs
8×8 has launched 8×8 Remote Fix so that housing providers’ contact-centre agents can escalate tenant interactions to video using a real-time, secure video link to visually address and resolve problems. By offering tenants the option for video escalation to show on-site problems, agents are better equipped to remotely assess repairs and maintenance requests for more…
8×8 launches remote video repairsRead More →
